Cancellation Policy
- Here at The Lash Co. our time is very valuable to ensure that we can provide all of our clients the best look possible, for this reason, we please ask that you be on time to all of your appointments.
- Please try to arrive at least 5 to 10 minutes prior to your scheduled time to ensure you receive your full appointment time.
- In the event that you should be tardy we please ask that you be considerate and call to inform us of your situation so we may take necessary action or make special arrangements.
- Please be aware that if you are 15 minutes or more overdue to your appointment you will need to reschedule your appointment, NO EXCEPTIONS.
- In the event that you need to cancel or reschedule your appointment we ask that you please notify us within 24 BUSINESS HOURS before your appointment.
- WE RESERVE THE RIGHT: to charge 50% of the scheduled service price when cancelling or rescheduling “the day of’ your appointment.WE RESERVE THE RIGHT: to charge 100% of the schedule services on NO-SHOWS.
**ALL CLIENTS MUST HAVE A CREDIT CARD ON FILE PRIOR TO BOOKING AN APPOINTMENT FOR ANY SERVICE TO GUARATNTEE YOUR APPOINTMENT**
Here at The Lash Company the satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur.
Unfortunately, we do not offer refunds, credits or exchanges for products sold or services rendered.
If for any reason you feel dissatisfied with any of our services, please bring this to management’s attention. We appreciated all feedback, negative or positive, from our clients to better serve you. As part of our service we like to provide follow-up, by phone, for any questions or concerns.
Thank you for your business, in advance for choosing to have your services provided by The Lash Company.